Refund policy

Returns

Unfortunately here at New Money, as a small business, we do not provide refunds or returns. All sales are final, no exchanges or returns will be accepted.

To be eligible for a return, there must be a mistake made on our end such as sending the wrong product or a damaged item. Your return item must be unused, damaged, and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Also require the item is shipped back to us prior to us shipping back out.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any mistakes on our end.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact Shopify. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. Any worn items are not accepted.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.